You must contact us within 'reasonable time' We refer to the EU commission's home page - Online Dispute Resolution > We will always suggest to contact us and solve any complaints but in case there is a dispute we can't solve. In January 2016 there were adopted a new legislation in relation to the Consumer Complaints Act. Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behaviour. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Your purchase is covered by the Sale of Goods Act, including lack rules. Complaints - if there is something wrong with the product We preserve the right to value the item according to what we can get for it in a resale. It is the consumer who has to pay for a potential depreciation of the item. If the product is used, you can get back the price paid only partly or not at all. You may after receipt only use the goods in a way so that you can maintain the shape, characteristics and the way they function. As a consumer you have the right to take the goods into ”eyesight”, which is the same right that applies to a purchase realised in a physical store.

If the item has been used it can still be returned. There is a 14 days return policy on items that you have used. You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc. You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate It has been damaged while you were responsible for it You have actually taken the goods in use This happens if the product is impaired because: NOTE: You may lose your purchase amount, in whole or in part. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase. The amount is always transferred to the same payment as you paid the purchase. When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase (including freight cost). Additionally, it will facilitate the processing, if you attach a completed return form. You must attach a copy of the order confirmation or other evidence of your purchase. Documentation of your purchase and return form

We do not accept packages sent COD (cash on delivery). We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 14 days. Please write with big letters 'RETURN PARCEL' outside of the box/ parcel. Costumers from the rest of the world must pay the costs of returning the goods when they regret. So keep postal receipt and tracking number. You have the responsibility of the package / goods until we receive it. If you regret your purchase, the goods must be returned to:Įmail: return you should make sure that the goods are securely wrapped.

To exercise the return right, you should make an unequivocal statement by email within 14 days of receipt of goods. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.Īfter receiving the parcel, handle the goods in a way so that you can establish the nature, characteristics and the way they operate. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. Some items are not covered by this right, and it will appear in the ordering process. The return right runs from the day you received the goods. When you shop online at have 14 days to cancel, where you can inform us that you regret your purchase and then return the item(s) to us. NOTE: We reserve the right to cancel an order if freight costs to remote areas exceed a certain size. International shipping (Europe)ĭelivery cost for international orders within Europe is 12 EUR for home delivery, and 10 EUR for drop point delivery. For orders below 1000 DKK we charge a shipping fee of 49 DKK for home delivery, and a shipping fee of 29 DKK for GLS pick up points (pakkeshop). Denmarkįree delivery on all orders above a total of 1000 DKK. We use insured parcel service and you receive a track & trace no.

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